Last updated: January 2025
Who we are
ProElite Digital provides digital education products (downloadable PDFs and related materials). If you have questions, email support@proelitedigital.com.
What we collect
- Purchase details: product, price, currency, and date.
- Contact info: name and email address to deliver your order and support you.
- Payment processing data: we use Stripe. Card details are sent directly to Stripe and are not stored on our servers.
- Basic site logs: IP address and device information collected by our hosting provider for security and analytics.
- Optional communications: if you email us or opt in to updates, we process your message and preferences.
How we use information
- Process payments and deliver digital downloads
- Provide customer support and respond to requests
- Improve our products and website
- Comply with legal obligations (e.g., tax and accounting)
Legal bases (EEA/UK)
- Contract: to fulfill your order and provide the product
- Legitimate interests: to improve services, prevent fraud, and keep the site secure
- Consent: for optional marketing communications (only if you opt in)
Sharing
We share data with service providers only as needed to run our business:
- Stripe (payments)
- Hosting, email, and file-delivery providers
We don’t sell your personal data.
Data retention
Order records are kept for up to 7 years to meet tax/accounting requirements. Support emails are kept as long as needed to resolve your request. If you opted in to updates, you can unsubscribe anytime.
Your rights
Depending on your location, you may have rights to access, correct, delete, or export your data, and to object or restrict certain processing. To make a request, contact support@proelitedigital.com. We’ll respond within 30 days.
International transfers
We may process information in the United States and other countries. When transferring data, we use appropriate safeguards consistent with applicable law.
Cookies
Our site uses essential cookies and similar technologies for secure checkout and basic functionality. If we add analytics or advertising cookies in the future, we will update this policy and (where required) request consent.
Children
Our products are intended for adults and business users. We do not knowingly collect personal information from children under 13 (or 16 in the EEA). If you believe a child has provided us data, contact us and we’ll delete it.
Changes
We may update this policy to reflect changes to our practices. We’ll update the “Last updated” date above and post the revised policy here.